Convert hesitant enquiries
"Who looks after me at home?" stops UK patients booking. A named UK team answers it.
For clinics
Partner with VidaMed
Give your UK patients a UK medical team before and after their surgery. They book with more confidence, arrive ready and stay loyal to your clinic.
A worked example
What partnering could mean for your clinic.
An illustrative model, per UK patient. We can run it with your own figures.
74%fewer day-of-surgery cancellations
+20%more bookings from hesitant UK enquirers
-17%lower acquisition cost per booked patient
£1,374total value per patient, before the VidaMed fee
Benefits
Why clinics partner with VidaMed
Your surgeons focus on the operation. We give your UK patients the confidence and continuity they look for.
Fewer cancellations on the day
Anaemia, blood pressure and medicine issues are found weeks before travel.
Stand out on trust
A UK aftercare route and published standards set you apart from other clinics.
Protect your reputation
Concerns are handled early in the UK and reach you clearly, before they become reviews.
Patients who come back
Patients who feel looked after return for further procedures and refer friends.
A UK presence, no UK clinic
Consultations, tests and follow-up in the UK, so you serve UK patients end to end.
Published criteria
Our Partner Standards
We review every overseas partner clinic against eight areas before it is offered to patients, and again at intervals.
Licensing
The clinic holds the licence required to operate in its country, covering the procedures offered and verifiable where possible.
Surgeon credentials
Named surgeons hold recognised specialist qualifications and registration, with training in the procedures offered.
Anaesthesia and critical care
Qualified anaesthetists, resuscitation equipment and a clear plan, including critical care access, if a patient deteriorates.
Infection control
Written infection prevention and sterilisation policies, clean theatres and wards, and monitoring of infection rates.
Outcome monitoring
The clinic records outcomes and complication rates and reviews them regularly with its surgical team.
Complication policy
A written policy for complications and revisions, with a clear contact route for patients at home.
Emergency escalation
A hospital partner and a clear escalation plan if a patient needs a higher level of care.
Clinical records and handover
Operation notes and discharge summaries shared with UK clinicians, securely and with consent.
What you receive
Information that helps your team
Pre-op clinical report
Written by a UK clinician and sent before the patient arrives.
- Relevant medical history and current medicines
- Blood results, BMI and ECG where indicated
- Allergies and anything your anaesthetist should know
- Any issues found and how they were addressed
Structured aftercare reports
Sent after each UK review, so you see how patients are recovering.
- Wound status and recovery progress
- Imaging findings where clinically indicated
- Concerns raised and actions taken
- Escalation notes when you need to be contacted
Onboarding
How to become a partner clinic
One clear process, from application to your first patients.
Apply
Tell us about your clinic through the clinic form.
Introductory call
Your services, UK patient volumes and how we would work together.
Document and credential checks
Licences, surgeon registrations and policies, checked against each standard.
Decision
Accepted, or the specific changes needed, with our reasons.
Go live
We agree how reports are exchanged and who the named contacts are on each side.
Ongoing review
Regular re-review, and sooner if anything material changes.
Questions
Common questions
Do clinics pay for a better review?
No. The same standards apply to every clinic.
How long does a review take?
We aim to complete reviews promptly after receiving your documents.
What do you need from us?
Your licences, surgeon registrations and relevant policies, shared against each Partner Standard.
Talk to us about partnering
Send us a few details and we will reply within one working day.
Apply to partnerClinics
Clinic partnership enquiry
Interested in partnering with VidaMed? Tell us about your clinic. Please read the Partner Standards and the page for clinics first.
Prefer email? Write to partners@vidamed.co.uk. We reply within one working day.
Notes and sources
Illustrative model. A mid-sized Turkish clinic serving UK patients, with every UK patient coming through VidaMed. These are assumptions, not VidaMed results, and should be replaced with each clinic's own numbers. Assumptions. 400 UK enquiries a year; 25% book today (100 patients); 20% of enquirers hesitate mainly over care at home (80), consistent with 97% of medical travellers rating trust as critical [2]; VidaMed converts 25% of those (20 extra, 120 in total); average procedure value £4,500; UK marketing budget £80,000 a year, unchanged; day-of-surgery cancellation 7.8% without pre-op assessment [1] and 2% with it (more cautious than the 0% in [1]); a lost theatre slot costs £3,000; 10 in 100 patients return or refer without VidaMed, 20 in 100 with it. Calculations. Fewer cancellations = (7.8% − 2%) ÷ 7.8% = 74%. More bookings = 20 ÷ 100 = +20%. Acquisition cost = £80,000 ÷ 100 (£800) versus £80,000 ÷ 120 (£667), 17% lower. Value per patient = lost theatre time avoided (5.8% × £3,000 = £174) + extra revenue (20 × £4,500 ÷ 120 = £750) + repeat and referral value (10% × £4,500 = £450) = £1,374; the acquisition saving is not added, to avoid counting the extra bookings twice. Sources. [1] Peer-reviewed study of a pre-operative assessment clinic, day-of-surgery cancellations 7.8% to 0% (PMC8573447, 2021). [2] Medical Tourism Association patient survey (2024).